Business Development Operations Manager

POSITION OVERVIEW

The Full Story.

At Geben Communication, we’re redefining what it means to be a communication agency—blending public relations, digital strategy, and an unmatched client experience. As we grow, we’re looking for a Business Development Operations Manager to support and systematize our business development process.

This role is for someone who thrives at the intersection of operations, marketing, and strategic execution. You won’t be asked to lead sales calls or close deals — but you will play a vital role in turning strong leads into signed clients by building the infrastructure that supports our business development engine.

This Role Is For You If…

• You’re not looking to be the “face” of sales, but you love supporting high-performing leaders behind the scenes

• You get a thrill from creating clarity out of ambiguity

• You’re a strong communicator who’s also detail-oriented and systems-minded

• You want to be part of a mission-driven company that values strategy and heart.

We’re open to shaping this role based on the candidate’s experience and availability. You could be:

• A part-time team member ready to grow with us

• A full-time hire looking for a role that blends creativity, systems, and growth

We’re hiring a Business Development Operations Manager who plays by our House Rules. We need a motivated pro who can deliver business-oriented results. In this unique role, every day will be different, but you will:

Proposal Development & Scope Drafting

• Turn meeting transcripts and/or notes into first-draft scopes using prompts, templates, and AI tools (e.g., ChatGPT)

• Populate proposal decks with Geben background, team bios, case studies, and relevant capabilities

• Coordinate quote-gathering from external vendors (e.g., design, video) when needed for proposals

Business Development Enablement

• Set up and manage proposal workflows in HubSpot, including tracking follow-ups and proposal status

• Connect email marketing tools (e.g., Mailchimp, HubSpot) to nurture leads and track engagement

• Assist with list building, prospect research and relationship mapping to support lead generation and relationship building

• Track award deadlines and relevant events that support visibility among clients and prospects

Data & Insights

• Build dashboards or trackers to analyze lead sources, win/loss trends, average deal size, and sales cycle timelines

• Identify patterns in organic growth (upsells, cross-sells) to support account team strategies

• Develop light reports that inform ongoing business development priorities

Handoff Coordination

• Create internal summaries and lead transition materials when new business closes

• Ensure the client services team receives everything needed to start strong (context, expectations, history, etc.)

What We’re Looking For:

• Strong project management and organizational skills

• Familiarity with CRM platforms (preferably HubSpot)

• Experience with marketing or sales enablement tools (or eagerness to learn)

• Comfort using technology, including AI (e.g., ChatGPT) for writing and drafting

• Confidence working autonomously and proactively spotting what needs to be done

• Bonus: Background in marketing, operations, communications, or agency environments

Why Geben?

●      Driven by purpose. We actively ‘Give More. Grow More.’ A core part of our mission is providing opportunities for our team members to make a difference.

●      Spark change. We create social impact by partnering and connecting in our local communities across the country.

●      Curious to our core. We approach every challenge with an eye for insights that will accelerate growth and impact. We are flexible, mindful, generous, and dynamic leaders.

●      Do well by doing good. We believe that by giving back – through volunteering time, providing pro bono services, or making financial contributions – we’ll be rewarded in multiple ways.

o   Time can be given to organizations that align with Geben’s values:

▪        Women-, children- and family-focused orgs

▪       Neighborhood/community development

▪       Organizations that advocate for social change and more equitable communities

▪       Programs that promote the health/education/safety of youth

▪       Programs to support under-represented entrepreneurs and/or communities 

●      Benefits

o   Insurance: medical, dental, and vision with generous company contributions; company-sponsored short-term disability and life insurance. Plus pet insurance for your furry friends!

o   Financial: 401k participation on day one, competitive pay, company-wide rewards and bonuses

o   Generous time off/leave: paid family leave, caregiver leave, unlimited PTO, flexible hours/work away options

o   Work/life balance: self-care perks, home office set-up perks, Design Your Day stipend

o   Career-growth: annual professional development budget, in-house leadership development, diversity, equity, and inclusion programs

* Data shows that women sometimes pass on job opportunities because they don’t feel like they meet all the qualifications listed. Keep in mind that these descriptions are general overviews, not a mandatory comprehensive list. If you believe you have the skills and drive to help Geben grow, we want to hear from you!